HR Headaches: When should HR play a role as mediator?
Conflict in the workplace is inevitable, but how do you know when employees should resolve issues themselves and when HR should step in to help?
HR Headaches: When should HR play a role as mediator?
When should HR play a role as mediator? In a culturally and ideologically diverse workforce, conflict is inevitable, and it’s not only important to address it, but to address it in the right manner
Lora Patterson, Senior People Ops Advisor at Zenefits, discusses when HR should mediate conflict and shares steps HR managers can take to resolve issues effectively.
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On this episode, you’ll hear:
- [00:30 - 01:15] When employees can handle conflict themselves
- [01:15 - 03:00] When HR should help mediate conflict
- [03:00 - 04:00] Why it’s important to address workplace conflict
- [04:00 - 08:30] Best practices to use in mediation
